Legal

Privacy Policy

Last updated: April 2026

Rubberneck.ai ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and what rights you have over it.

1. Information We Collect

When you submit a project inquiry or make a payment through our site, we may collect:

• Your name and email address
• Your brand or company name
• Your project concept and creative brief
• Payment information (processed securely by Stripe — we never store card details)
• Communications between you and our team

We also collect standard web analytics data including browser type, device, pages visited, and time on site. This data is anonymous and aggregated.

2. How We Use Your Information

• To respond to your inquiry and scope your project
• To process payments via Stripe
• To deliver your video project and manage revisions
• To communicate project updates and deliverables
• To request a testimonial from founding members upon project delivery
• To improve our services and website

We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.

3. Payment Processing

All payments are processed by Stripe, a PCI-compliant payment processor. We never store, see, or have access to your full credit card details. Stripe's privacy policy governs how your payment information is handled. You can review it at stripe.com/privacy.

4. Testimonials

Founding members agree to provide a testimonial upon project delivery. Testimonials may be displayed on rubberneck.ai with your name and brand. You may request removal of your testimonial at any time by emailing hello@rubberneck.ai.

5. Data Retention

We retain your project information for as long as necessary to fulfil our services and meet legal obligations. You may request deletion of your personal data at any time, subject to any legal or contractual obligations that require us to retain certain records.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Lodge a complaint with a data protection authority

To exercise any of these rights, email us at hello@rubberneck.ai

7. Cookies

Our site uses minimal cookies for basic functionality and analytics. We do not use advertising cookies or third-party tracking pixels. You can disable cookies in your browser settings without affecting your ability to use our site.

8. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All data is transmitted via HTTPS encryption.

9. Third-Party Services

We use the following third-party services that may process your data:

• Stripe — payment processing
• Vercel — website hosting
• Google Fonts — typography (no personal data collected)

10. Changes to This Policy

We may update this policy from time to time. We'll note the date of the most recent update at the top of this page. Continued use of our services after changes constitutes acceptance.

Contact

Questions about privacy? Email us at