Last updated: April 2026
These Terms of Service govern your engagement with Rubberneck.ai ("we," "us," "our") for AI video production services. By submitting a project, making a payment, or engaging our services in any capacity, you agree to these terms in full.
Rubberneck.ai is a global AI video production studio. We produce AI-powered video spots for brands, including but not limited to :06, :15, :30, and :60 second formats, delivered in 16×9, 9×16, and 1:1 aspect ratios. All production is human-directed and AI-assisted.
Each project is scoped individually. Deliverables, formats, and timelines are confirmed in writing before production begins.
Concepting is a separate, billable service. If the client requires Rubberneck.ai to develop the creative concept, script, or strategic direction from scratch, this work will be quoted and invoiced as a separate line item prior to production commencement. Execution of a client-supplied concept is included in the standard production fee. Concept development is not.
50% of the agreed project fee is due upfront before any work begins. The remaining 50% is due upon delivery of the final file.
Payment is processed securely via Stripe. We accept all major credit cards. Invoices are issued upon project confirmation.
All fees are in USD unless otherwise agreed in writing. Quoted rates are valid for 14 days from the date of proposal.
Once a project brief has been approved and production has commenced, cancellation is not permitted and the upfront payment is non-refundable.
We invest significant creative resources from the moment your brief is approved. Cancellation after this point causes direct and irreversible loss. If you need to pause a project before production begins, contact us immediately at [email protected].
Projects are considered "commenced" at the moment the approved brief is confirmed in writing by both parties.
Every project includes two rounds of revisions at no additional cost. A revision round is defined as a single, consolidated set of feedback submitted in one communication. Piecemeal or sequential feedback within the same round counts as one round only if submitted together.
Revision requests must be submitted within 5 business days of delivery. After two rounds, all further revisions require a new budget agreement before work resumes. We will not proceed with additional revision work without written confirmation of the new fee.
Any change to the original approved brief — including new assets, additional footage, revised messaging, added deliverables, or changed creative direction — constitutes a scope change and will be subject to additional fees.
Scope changes must be agreed upon in writing before any additional work begins. Rubberneck.ai will issue a revised estimate for client approval. Work on the original deliverable may be paused pending scope change agreement.
Scope changes that require significant rework may require a full project rebid at Rubberneck.ai's discretion.
Every project includes delivery in 16×9, 9×16, and 1:1 aspect ratios as standard. These three formats cover the primary needs of broadcast, social, and digital platforms.
Your first cut will be delivered within 48 hours of approved brief. "Approved brief" means a written confirmation from the client that the creative direction, script, and scope have been reviewed and accepted.
Delays caused by late client asset delivery, delayed approvals, or unclear feedback are not the responsibility of Rubberneck.ai and may extend the timeline accordingly.
Clients are responsible for providing all mandatory brand assets — including logos, brand guidelines, and any footage or imagery required to appear in the spot — prior to production commencement.
Upon receipt of final payment, the client receives full ownership of the final delivered video file(s). Rubberneck.ai retains the right to display the work in its portfolio and use it for marketing purposes unless otherwise agreed in writing.
Rubberneck.ai retains ownership of all production elements, AI prompts, workflows, and intermediate files not included in the final delivery.
Founding member pricing is a one-time offer available to the first 10 clients only. The founding rate applies to a single project and does not lock in any future pricing. Founding members agree to provide an honest testimonial for use on the Rubberneck.ai website following project delivery.
Client agrees to indemnify, defend, and hold harmless Rubberneck.ai, its principals, team members, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
This indemnification obligation survives the completion, termination, or expiration of any project agreement.
Rubberneck.ai's total liability for any claim shall not exceed the total fees paid for the specific project in question. We are not liable for indirect, incidental, special, punitive, or consequential damages of any kind — including lost profits, lost revenue, or business interruption — even if advised of the possibility of such damages.
Rubberneck.ai makes no warranties regarding the performance of any delivered video in any marketing or commercial context. Results are not guaranteed.
All services are provided "as is" without warranty of any kind. The client assumes full responsibility for how delivered content is used, distributed, and published.
Rubberneck.ai shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, war, pandemic, government action, internet outages, or failure of third-party AI tools or services.
Both parties agree to keep confidential any proprietary information, creative briefs, pricing, and business information shared in connection with any project. Neither party shall disclose the other's confidential information to any third party without prior written consent, except as required by law.
These Terms of Service constitute the entire agreement between the parties and supersede all prior negotiations or agreements. No modification is binding unless made in writing and agreed to by both parties.
If any provision of these terms is found unenforceable, that provision will be limited to the minimum extent necessary so that the remaining terms stay in full force and effect.
These terms are governed by the laws of the State of California, United States. Any disputes shall be resolved through binding arbitration in Los Angeles County, California. The prevailing party shall be entitled to recover reasonable legal fees and costs.
We reserve the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the revised terms.